Shipping & Returns
We take great care in ensuring your wines arrive safely and in perfect condition. If you have any questions about your order or shipment, please don’t hesitate to reach out.
We’re here to help
Shipping
All California orders ship year-round via FedEx Ground. We are confident that the wine will arrive safely, but if you prefer, we can hold your order until cooler temperatures. Simply note this in the “special instructions” during checkout or email us immediately after placing your order.
Seasonal Shipping
During the summer, out-of-state orders ship via FedEx Next Day Air. Your wine leaves our cool cellar and is typically delivered the next day, usually before 12 PM. While we strive for timely delivery, exact dates and times cannot be guaranteed.
Returns
We want you to enjoy every bottle. If you have a problem with your order, please contact us within seven days for assistance.
Missed Deliveries: Carriers generally attempt delivery three times. If the shipment is returned to us, we can reship at the customer’s expense.
Flawed Wines: If your wine arrives corked, spoiled, or defective, contact us within seven days. You will receive a full refund, including shipping and handling.
Carrier Damage: If bottles are broken or packaging is crushed in transit, contact us within seven days with photos. We will file a claim with the carrier and work to resolve the issue.
• Wine that does not match personal taste
• Wine damaged by improper storage after delivery
• Wine damaged while in your care