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Shipping & Returns

We take great care in ensuring your wines arrive safely and in perfect condition. If you have any questions about your order or shipment, please don’t hesitate to reach out.

We’re here to help

707-789-6423 (Phone)

Shipping

All California orders ship year-round via FedEx Ground. Out-of-state orders ship via FedEx Ground during periods of mild weather, unless otherwise specified.

Approximate ship dates are provided in our release emails and included in your order confirmation. Outside of active release periods, orders typically ship on Tuesdays and Thursdays.

Once your order has been picked up by the carrier, you will receive an email with tracking information. We are confident your wine will arrive safely; however, if you prefer, we are happy to hold your shipment until cooler temperatures. Simply note this in the “Special Instructions” section at checkout or email us immediately after placing your order.

Seasonal Shipping

During the summer, out-of-state orders ship via FedEx Next Day Air. Your wine leaves our cool cellar and is typically delivered the next day, usually before 12 PM. While we strive for timely delivery, exact dates and times cannot be guaranteed.

Returns

We want you to enjoy every bottle. If you have a problem with your order, please contact us within seven days for assistance.

Missed Deliveries: Carriers generally attempt delivery three times. If the shipment is returned to us, we can reship at the customer’s expense.

Flawed Wines:  If your wine arrives corked, spoiled, or defective, contact us within seven days. You will receive a full refund, including shipping and handling.

Carrier Damage: If bottles are broken or packaging is crushed in transit, contact us within seven days with photos. We will file a claim with the carrier and work to resolve the issue.

Weather Damage: Once your wine is picked up by the carrier, it becomes your responsibility. We are not liable for damage caused by extreme temperatures during shipping. To reduce risk, we ship only during favorable weather and may delay shipments if extreme conditions are forecast.

We cannot accept returns for 
    •    Wine that does not match personal taste
    •    Wine damaged by improper storage after delivery
    •    Wine damaged while in your care

If a return is approved, we will refund the cost of the wine (minus shipping and handling) once it is received.