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Shipping & Returns

We take great care in ensuring your wines arrive safely and in perfect condition. If you have any questions about your order or shipment, please don’t hesitate to reach out.

We’re here to help

707-789-6423 (Phone)

Shipping

All California orders will ship year-round via FedEx Ground. We feel very confident that there is little risk of heat damage to your wine with this method, depending on final destination, but we are always happy to hold your orders until cooler temperatures arrive.  If you would like us to hold your order, please indicate this in the “special instructions” when placing your order, or email us immediately after placing your order.

Seasonal Shipping

During the summer months, we ship all out of state orders via FedEx Next Day Air.  Your wine will head out directly from our nice, cool cellar, and be delivered to you the next day, typically before 12pm (though we cannot guarantee delivery dates and times).

Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.

All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered.


Missed Deliveries: Carriers will typically attempt delivery three times. If the wine is returned to us, we will reship the wine at the customer’s expense.
Flawed Wine: If your wine arrives flawed (corked, spoiled, or otherwise defective), please contact us within seven days. You will receive a full refund, including shipping and handling charges.
Carrier Damage: If your wine is damaged during transit by the carrier (broken bottles, crushed packaging, etc.), please contact us within seven days with photos of the damage. We will file a claim with the carrier on your behalf and work to resolve the issue.
Weather Damage: Once your wine order has been picked up by the carrier, the wine becomes your responsibility. We are not responsible for wine damaged by extreme weather conditions during shipment. To minimize this risk, we make every effort to ship only during favorable weather conditions and may delay shipments when extreme temperatures are forecasted.
We cannot accept returns for: wines that do not coincide with personal tastes, wines adversely affected by customer storage, or wines damaged while in your care.


If approved wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received.